**Job Title: Customer Service Specialist - Work From Home**
**Company: IOI Corporation Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 1**
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**Job Description:**
IOI Corporation Berhad is seeking a dedicated and motivated Customer Service Specialist to join our dynamic team. This entry-level position is perfect for individuals looking to develop their customer service skills in a supportive work-from-home environment. As part of our commitment to fostering a workplace that gives back to the community, this role will also provide you with opportunities to engage in corporate social responsibility initiatives.
**Key Responsibilities:**
- **Customer Interaction**: Serve as the first point of contact for customers via phone, email, or chat. Answer inquiries promptly and provide accurate information regarding products and services.
- **Problem Resolution**: Address customer complaints and issues effectively and professionally. Troubleshoot problems and escalate issues to appropriate team members when necessary.
- **Order Management**: Process customer orders, modifications, and cancellations while ensuring compliance with company policies. Ensure timely and accurate order fulfillment.
- **Account Management**: Assist customers with account inquiries and updates. Facilitate account/file maintenance and help customers navigate the user interface.
- **Feedback Collection**: Solicit customer feedback and suggestions for service improvements via surveys or direct communication. Report findings to management for further action.
- **Documentation and Reporting**: Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system. Generate reports to analyze trends in customer issues.
- **Training Participation**: Engage in continuous learning through training sessions and workshops to enhance product knowledge and improve service delivery.
- **Collaboration**: Work closely with team members and other departments to ensure a cohesive customer experience.
**Requirements:**
- **Education**: High school diploma or equivalent; further education is a plus.
- **Experience**: Minimum of 1 year of experience in customer service or a similar role preferred.
- **Technology Skills**: Proficiency in using computer systems, customer relationship management (CRM) tools, and Microsoft Office Suite.
- **Soft Skills**:
- **Planning**: Ability to prioritize tasks and manage time effectively to meet deadlines.
- **Attention to Detail**: Strong focus on accuracy in data entry and processing customer requests.
- **Personality Traits**:
- **Dedicated**: A strong commitment to providing exceptional service and going the extra mile for customer satisfaction.
- **Motivated**: A self-starter with a proactive approach and a strong work ethic.
**Benefits:**
- Competitive retirement plan to secure your financial future.
- Free accommodation provided for the duration of your employment.
- Joining bonus available upon successful completion of the probationary period.
**Working Environment:**
Be part of a company that values community engagement through various corporate social responsibility initiatives. Your role will not only contribute to the success of the organization but also allow you to give back to the community.
**Deadline to Apply:** October 6, 2024
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IOI Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applications from individuals of all backgrounds.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
