**Job Title:** Customer Success Assistant
**Company:** Eco World Development Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**About Eco World Development Group Berhad:**
Eco World Development Group Berhad is a leading property development company committed to sustainability and innovation. With a vision to create a positive impact on communities and the environment, we are dedicated to building eco-friendly living spaces that enhance quality of life. Join us in our mission to build a better future!
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**Job Overview:**
As a Customer Success Assistant at Eco World Development Group Berhad, you will play a pivotal role in ensuring our clients have an exceptional experience with our products and services. This entry-level position requires a dynamic individual who is resilient, motivated, and possesses a strong desire to help customers succeed. You will work closely with our Customer Success team, assisting with various tasks to support our goals of fostering long-term relationships with our customers.
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**Key Responsibilities:**
- **Customer Engagement:** Interact with customers to understand their needs, providing thoughtful solutions and timely responses to inquiries via phone, email, or in-person.
- **Problem Resolution:** Assist in identifying customer issues and escalate them to the appropriate teams. Follow up on resolutions to ensure customer satisfaction and retention.
- **Data Management:** Maintain and update customer records in our database, ensuring accuracy and confidentiality of information.
- **Feedback Collection:** Gather customer feedback through surveys and interviews to help improve our services. Analyze this feedback to present actionable insights to the Customer Success team.
- **Support the Sales Team:** Collaborate with the sales team to ensure a smooth onboarding process for new customers and update them on customer status.
- **Documentation:** Assist in preparing reports and documentation related to customer interactions and success metrics.
- **Educational Initiatives:** Support the development and distribution of educational materials or resources that empower customers to understand and maximize the benefits of their Eco World experience.
- **Team Collaboration:** Participate actively in team meetings and contribute ideas to improve customer engagement strategies.
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**Requirements:**
- **Education:** A minimum of a diploma or equivalent in business administration, communications, or a related field.
- **Experience:** At least 1 year of experience in customer service, sales, or a related role.
- **Personality Traits:**
- Resilient: Ability to stay positive and manage stress in a fast-paced environment.
- Motivated: Strong drive to learn and grow in a customer success role.
- **Soft Skills:**
- Emotional Intelligence: Ability to understand and manage your emotions and the emotions of others, leading to effective communication and conflict resolution.
- Persuasion: Capable of influencing and convincing customers while maintaining a positive relationship.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with customer management software (CRM) is a plus.
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**Benefits:**
- Travel & spending expenses reimbursement.
- Vision insurance coverage.
- Visa sponsorship for qualified international applicants.
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**Working Environment:**
At Eco World Development Group Berhad, we foster a culture that embraces change and encourages resilience. Our team collaborates in a dynamic environment aimed at continuous improvement and innovation. We believe in empowering our employees to excel in their roles and make a meaningful impact on our success and the communities we serve.
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**Application Deadline:**
Please submit your application by **October 6, 2024**.
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**Equal Opportunity Statement:**
Eco World Development Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
