Customer Success

Additional Info



-Monthly remuneration: Up to RM6,000 (Basis Salary + Overtime+Benefits)


-Off Days: 8 days per month.


-Working Hours: Morning shift 10am-10pm, Night shift 10pm-10am


-Work Location:  Kuala Lumpur Ampang Park 

Job Description 



-Evaluate daily performance to refine service plans and deliver valuable services to customers.


-Responsible for gathering customer data, performing regular customer maintenance, safeguarding user rights and interests, and maintaining service reputation.


-Stay informed about the market situation, analyze root causes of any problems by considering industry characteristics, and continuously improve and optimize products.


-Uploading and implementing changes to company systems and processes.


(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-carson-technology-sdn-bhd-job-customer-success)
; Requirements:- Job Requirements



-Possess a strong commitment and sense of responsibility, with the ability to handle pressure and self-motivate.


-Basic Microsoft Excel skills.


-Willingness to work rotating shifts as the platform operates 24 hours every day.