Customer Success Officer - Work From Home

Job Description:

We are looking for a Customer Success Officer to join our team at S P Setia Berhad. This is a part-time, entry-level position that allows you to work from home in Johor Bahru, Johor, MY. As a Customer Success Officer, you will be responsible for ensuring the satisfaction and success of our customers.

Responsibilities:
- Build strong relationships with customers to understand their needs and goals
- Provide excellent customer service and support to ensure customer satisfaction
- Proactively reach out to customers to offer assistance and guidance
- Identify opportunities for upselling and cross-selling products or services
- Collaborate with internal teams to address customer issues and improve the overall customer experience
- Analyze customer data and feedback to identify trends and make recommendations for improvement
- Develop and deliver presentations to customers on product updates and new features
- Manage customer accounts and maintain accurate records of interactions

Requirements:
- 1 year of experience in a customer-facing role
- Independent and hardworking personality traits
- Strong presentation and people management skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a remote, virtual environment
- Bachelor's degree in Business Administration or related field preferred

Benefits:
- Visa sponsorship for eligible candidates
- Travel and spending expenses covered
- Retirement plan options
- Opportunity to work in a supportive and collaborative environment that aligns work with a greater purpose

Equal Opportunity Statement:
S P Setia Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to apply: ********

If you meet the requirements and are passionate about delivering exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Success Officer and make a meaningful impact on our customers' success.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.