**Job Title:** Customer Support Associate - Remote Work
**Company:** Sunway Group
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 2
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### **Job Description**
**Overview:**
Sunway Group is looking for a motivated and dedicated Customer Support Associate to join our dynamic team. This part-time remote role requires a proactive individual with outstanding communication skills and a customer-centric mindset. The ideal candidate will thrive in a vibrant work environment and be committed to delivering exceptional service to our clients.
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### **Key Responsibilities:**
- **Customer Interaction:**
- Respond promptly to customer inquiries through various channels (email, chat, and telephone).
- Provide accurate information about products and services to customers, addressing their questions and concerns effectively.
- **Issue Resolution:**
- Identify and resolve customer issues promptly and effectively, ensuring a high level of customer satisfaction.
- Escalate unresolved issues to appropriate departments when necessary, maintaining clear communication with customers throughout the process.
- **Record Keeping:**
- Maintain detailed records of customer interactions, including inquiries, comments, and complaints, using our Customer Relationship Management (CRM) system.
- Analyze customer feedback and identify patterns or recurrent issues that require attention.
- **Collaboration:**
- Work collaboratively with other departments to enhance the overall customer experience.
- Assist in training new team members, sharing best practices, and contributing to a positive team culture.
- **Continuous Improvement:**
- Participate in team meetings and contribute ideas for service improvement and efficiencies.
- Stay updated on product knowledge and industry trends to offer informed support to customers.
- **Administrative Tasks:**
- Aid in the preparation of reports related to customer feedback and service trends.
- Manage documentation and data entry related to customer interactions and team performance metrics.
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### **Requirements:**
#### **Qualifications:**
- Minimum of 2 years of experience in a customer support role or a related field.
- High school diploma or equivalent; a bachelor's degree is a plus.
#### **Personality Traits:**
- **Reliable:** Must demonstrate dependability and professionalism in a remote work environment.
- **Resilient:** Ability to handle pressure and challenging customer interactions with grace and composure.
#### **Soft Skills:**
- **Leadership:** Exhibit a proactive initiative, providing guidance and mentorship to peers when necessary.
- **Time Management:** Strong organizational skills to prioritize tasks and manage time effectively in a fast-paced, remote work environment.
#### **Technical Skills:**
- Proficient in using CRM systems and customer support software.
- Familiarity with MS Office Suite (Word, Excel, PowerPoint).
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### **Benefits:**
- Free food and snacks during work hours.
- Coverage for travel and related expenses incurred for work purposes.
- A joining bonus for new recruits who complete their initial training period successfully.
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### **Working Environment:**
At Sunway Group, we foster an energetic and rapidly evolving work setting that encourages innovation, teamwork, and continuous personal and professional development. Our remote work culture provides flexibility while expecting high performance and accountability.
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### **Application Deadline:**
Interested applicants are encouraged to apply by **October 15, 2024.**
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### **Equal Opportunity Statement:**
Sunway Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
