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Customer Support Executive/Japanese

Customer Support Executive/Japanese
Company:

(Confidential)

Place:

Kuala Lumpur, Kuala Lumpur

Job Function:

Other

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Details of the offer

Position: Customer Support Executive (Japanese)
RESPONSIBILITIES

• Provide customer support and technical issue resolution (within inbound / desk-bound environment) via email, chat, social media and other online platforms.
• Handle multiple concurrent chat and email, outbound calls interactions while addressing frequent emails, social media interactions and other online platforms.
• Identify, troubleshoot and advise on technical issues in the customer’s computer, mobile app and / or video game console.
• Identify trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalate real-time issues to client/supervisor.
• Translate documents in Japanese to English and vice versa.
• Perform report and minutes writing in Japanese and/or English.

Source: Learn4Good
Job Function:

Requirements

Customer Support Executive/Japanese
Company:

(Confidential)

Place:

Kuala Lumpur, Kuala Lumpur

Job Function:

Other

Report this offer

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