Data Centre Service Delivery, IT Infrastructure The Job Manage day to day data centre service delivery with oversight on e2P deliveries Manage the service providers SLA in terms of Service Requests Ensure the Service Provider related issues are ironed out and handled promptly Service Delivery Meeting ("SDM") is performed once a month to provide oversight on Monitoring of service level performance in accordance with contractual requirements. Plan the periodic patches with the various platform teams Responsible for reporting and running of various meeting with the Service Delivery Monitor the health of systems or platform solutions Analysis of data centre infrastructureponents and capacity planning for future projects/growth. Billing Management for the outsourced services Plan for application of patches, firmware, upgrades and bug fixes necessary to maintain the safe and reliable operations of the systems and platform solutions Facilitating meetings with various technical teams as well as third party vendors with the date centre service provider Work with the infrastructure teams to ensure 100% system uptime and availability Manage and execute system/application installation, patching, rollouts, releases and upgrades Adhere to GEL operation processes and procedures, aligned to the GEL group's processes and standards, (ITMP, ITSS, TSS and etc) Manage and maintain the service provider's ability to meet SLA at all times Strong Leadership and influencing skills in engaging the service provider and stakeholders Regularly review the service provider'spliance to policies Analyse and execute improvement plans Prompt identification and resolution of service delivery issues including implementation of preventive measures Lead the Annual Review exercise for the outsourced service provider Lead in audit sessions pertaining to the service provider with both Great Eastern's and OCBC's auditors as needed. Work with vendors, partners and service providers to maintain SLA, resolve issues and assess root cause for remediation Participate in planning exercises for Data Centre related matters Our Requirements A Bachelor's degree inputer Science / IT or Diploma with Professional Certifications. At least 5 years relevant experience successfully managing data centre service delivery or platform solutions or IT systems implementation and integration. Experience working with multiple infrastructure teams, project teams (business, IT application and infrastructure teams). Excellent knowledge of various devices, brands and toolsets related to data centre management and patching. Strong technical understanding of: Data centre facilities andponents Service Delivery methodologies Monitoring and alerting solutions Data Centre Solutions Patching for Platforms, Databases and Middleware Ability to understand business processes and financial functions a plus Strong oral and technical documentation skills Experience with leading performance, stress and capacity testing is a plus. Analytical and intuitive to recognize non-performing solutions for remediation Excellentmunicator with strong influencing skill set and able to manage conflicts Team player who can lead in brainstorm session with peers to problem solve and make decisions Able to function independently with minimum supervision Self-driven with a positive attitude to champion for culture change management initiatives within IT and with interfacing Business stakeholders Strong initiative and leadership Ability to motivate and enthuse mixed teams to ensure Service delivery and maximise the customer's experience. Ability to work with virtual teams from Indonesia, Malaysia and Singapore. Job ID 200001AX