Duty Manager (Pavilion Bukit Jalil)

The Duty Manager provides staff, tenants and customers with a main point of contact for all inquiries and issues.
First point of contact for customer and tenant enquiries and complaintsSite patrols identifying H&S, cleaning, maintenance and security issuesMonitor and manage front-of-house staff on a day-to-day basisIncident management, investigation and reportingDaily Duty Manager reporting to the Management team The Duty Manager's role requires good communication skills, reporting to the Management team on operational issues and offering solutions. In addition, a flexible approach is necessary to deal with the variety of tasks and situations in a customer focused environment. Experience of working within a customer facing environment is a requirement with a minimum of 2 years' experience at a Managerial Level. IT literacy skills in MS outlook, Word, Excel & Power Point. Good writing skills and able to produce accurate Incident Reports. Demonstrated ability to handle administrative details and routine day-to-day issues independently, assuming responsibility without direct supervision. Able to work on rotation of shifts, weekends and public holidays.