E-Commerce Account Administrator

We are seeking a detail-oriented and highly organized individual to join our team as an E-commerce Account Administrator. In this role, you will play a crucial part in managing and optimizing our online store's accounts, ensuring accurate and efficient financial transactions, and providing support to various e-commerce activities.**Key Responsibilities**:**Account Management**:Monitor and manage customer accounts on the e-commerce platform.Verify and update account information to ensure accuracy and completeness.Resolve account-related issues promptly and professionally.**Financial Transactions**:Process and reconcile financial transactions, including orders, refunds, and cancellations.Collaborate with the finance team to ensure accurate recording and reporting of e-commerce transactions.**Data Analysis**:Analyse e-commerce data to identify trends and opportunities for improvement.Generate reports on account-related metrics and provide insights for decision-making.**Collaboration**:Work closely with cross-functional teams, including marketing, and sales team, to ensure seamless integration of account-related processes.Communicate effectively with external partners, such as payment processors and third-party service providers.**Qualifications**:- Studies in Business Administration, Finance, or a related field.- Proven experience in e-commerce account management or a similar role.- Strong understanding of financial processes and e-commerce platforms.- Excellent communication and interpersonal skills.- Detail-oriented with a focus on accuracy and data integrity.- Proficient in using e-commerce management tools and platforms.**Job Types**: Full-time, Permanent, Fresh graduate**Salary**: From RM1,800.00 per monthSchedule:- Day shift- Fixed shift- Monday to Friday