Job Descriptions (Operations)
Deliver excellent customer & merchant support through a range of communication channels (phone, email, social media).Ensure smooth merchant onboarding process (signup, training, product upload, business listing).Follow standard operation procedures; monitor ecommerce KPI & exceptions (eg: delivery time, customer SLA, out-of-stock reminder).Manage ecommerce operation issues such as product upload, order fulfillment, inventory and logistic.Liaise, coordinate and follow up closely with all related departments to ensure customer and merchant satisfaction are met.(Campaign & Merchant Relations)
Plan and execute digital campaigns for our Motherhood platform (inhouse campaigns and sponsored campaigns).Analyze sales records, monitor latest trends to anticipate consumer buying pattern and to predict future trends.Be responsible for the end-to-end success of each campaigns, Make sure it meets campaign KPI (sales-driven, lead-generation, brand awareness).Manage digital campaign calendar and communicate with internal team and customers.For inhouse campaign - convince brands to provide deals, discounts. Ensure campaign is attractive in terms of price, popularity & variety.For sponsored campaign - coordinate with sales team to ensure smooth ad operation and campaign execution. Coordinate with operation team to update campaign information, unique selling point, product configuration.Coordinate with digital team to provide marketing exposure through various channels. Job Requirements At least 1 year working experience in ecommerce or marketplace operations.Preferably graduates from business, marketing, retail or relevant field.Passionate about ecommerce trends; adapt easily to business growth.Knowledge and experience in parenting, female, baby & kids category is an added advantage.You pay attention to details because you know customer satisfaction is important.KPI-driven, excited to learn new things and able to work in a team.Able to speak and write in English and Bahasa Malaysia. Proficiency in Mandarin will be an added advantage.Must be self-disciplined and hardworking.Must love to work in high growth startup environment.Positive attitude with good communication skills.