Employee Experience Advisor, Hr Shared Services (Japanese / Korean Speaking)

Employee Experience Advisor, Hr Shared Services (Japanese / Korean Speaking)
Company:

Schneider


Employee Experience Advisor, Hr Shared Services (Japanese / Korean Speaking)

Details of the offer

Employee Experience Advisor, HR Shared Services (Japanese / Korean speaking) - 005WKN
We are currently
seeking a professional to join Schneider Electric as Employee Experience Advisor, HR Shared Services (Japanese / Korean Speaking)

Location: Selangor,
Malaysia

In this role, you will

- Act as first point of contact for all employee request and enquiries pertaining to HR matters. This includes company policies, company system support / troubleshooting, compensation, recruitment, etc. (response is provided via phone calls, emails, ticketing system or chat).

- Ensure proper
documentation and administration of employee requests as per the agreed service
level agreements

- Prepare and analyze
reports to identify trends of any issues pertaining to employee requests and
provide information to the respective HR teams to formulate HR interventions if
necessary

- Design creative job aids,
policy manuals, knowledge database and other reference materials to assist in
resolving employee enquiries and issues

- Crafting the standard
operating procedure (SOP) for any country within scope. Will be responsible to
continuously update the standard operating procedures, knowledge database for said
countries

- Contribute to the
continuous improvement of the systems and processes to help improve on the
best-in-class service

Qualifications

To be successful in
this role, you should meet the following requirements:

- Must be fluent in conversational Japanese / Korean & English (written & spoken) – this role will require you to communicate directly with Japanese and/or Korean employees

- Ability to influence and persuade combined with a collaborative team spirit will be needed to succeed in this role

- IT savvy and creative individuals who can think on their feet with a strong customer-focused mindset

- A Bachelor’s degree (in any discipline) will be required, alongside strong communication skills

- Preferably 2 years of working experience, relating to HR call centers or equivalent. Fresh graduates are welcome to apply

- Based in Glenmarie, Shah Alam (Selangor)

Primary Location
: MY-10-Shah Alam

Schedule
: Full-time
Unposting Date
: May 31, 2020, 5:59:00 PM


Source: Bebee2


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements