Company Description Sutherland is Great Place to Work Certified. Refer your friends today!
Job Description Responsible for answering, resolving customer issues, and upselling through chat within a growing customer baseIdentify and relate to various customer needs and scenarios
provide customers resolution/consultation with cutting-edge solutions in a friendly, confident, and knowledgeable mannerRemain updated in client and industry-led processes, technology applications, utilities, and productsUtilize various client-based tools and applications for customer management and servicingTransfer customers to appropriate departments when requiredConduct data entry, documentation, and case managementWork and partner with others within a team-based environmentAchieve and maintain required metrics and goalsThe role is 50% sales and 50% technical support with account management. Qualifications Technical Skills: Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or JoomlaFamiliarity with website scripting languages such as PHPFamiliarity with databases such as MySQLFamiliarization with network protocols like SSH, FTP and SFTPKnowledge in SSL, DHCP, DNS, TCP/IP, Internal Server Error and ResolutionExtensive knowledge of internet technology requiredExcellent computer skills specifically using a CRM database systemStrong and accurate data entry skills are requiredRequirements: Candidates fluent in Mandarin and Cantonese are preferred as the role requires the candidate to deal with Mandarin and Cantonese-speaking clients.Wired connectivity preferably fiber connectionMinimum download speed of 25MBPS Additional Information This is the official repository of your referrals for our Mandarin/Cantonese Customer Service Associates for our Web Hosting program in Malaysia!