Qualifications & Experience (FD AGENT)
Proficient in OPERA Property Management System for Front Desk & Night Audit (Tasks such as check in and departure guests, create individual & room block reservations, check rate and availability, setup routing for direct bills, post, edit, correct, split & research transactions, profile management, generate reports, end of the day essentials, perform room moves, manage queue reservations, update profiles and comments, attach deposit & cancellation rules to reservations).
Provides courteous and efficient telephone services including accurate message taking.
Knowledgeable about the hotel and the surrounding area.
Minimum of 1-year of experience as a Front Desk Agent in Luxury Lifestyle Boutique Hotels.
Answer guest inquiries regarding rates, special packages, and general information accurately and in a timely manner.
Accurate completion of all special billing requests.
Responsible for check in and out of guests.
Create reservations via telephone and through email or update incoming reservations from our CRS.
Follow up in a timely manner on all guest requests and personalize when necessary.
Manage guest complaints and ensure complete satisfaction.
Well-developed writing skills for answering emails, creating letters, and recording guest opportunities.
Create memorable experiences through curation and individual guest attention.
Presents statements of charges to departing guests and receives payment.
Ensures the safety and well-being of guests and co-workers by maintaining knowledge of crisis and emergency procedures.
Ensures inter-departmental communication and cooperation in the interest of better guest satisfaction.
Work shifts as business levels dictate, including overnight.
Coordinate arrival and departure logistics.
Ensure that all guest requests prior to arrival have been accomplished.
Complete administrative and operational functions of the property.
Additional Requirements (FD AGENT)
Additional languages (Spanish, French & German preferred).
Proficient in Microsoft Office applications, such as Word and Excel.
Strong problem-solving skills.
Ability to work in a fast-paced, high-pressure environment.
Proficient in OPERA (Property Management System).#J-18808-Ljbffr