Hr Service Specialist

**_Job Description:_**- Ensures employee/ manager inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.- Conduct basic research, process transactions (on systems to which Tier 1 has access, with appropriate authentication and within security and data management guidelines), and answer questions (including FAQs) using the Knowledgebase.- Escalate issues that cannot be answered using the Knowledgebase through the case management to Tier 2 Site Ops or 3rd Party Administration Service Providers- Direct employees to available online content and educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.- Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests.- Probes cases to determine root cause of the issue or question in order to provide accurate answers.- Actively contributes to delivering, maintaining, and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.- Attend mandatory training sessions to stay updated on HR policies and procedures.- Attend COE Interlocks to maintain high quality of service.- Join internal team meetings across different time zones to collaborate effectively.- Utilize appropriate software, databases, scripts, and tools, including Service Now HRSD.- Utilize live agent, chat bot to assist employees.- Maintain global knowledge base for assigned projects.**_ Job Requirements:_**- Min 1 year experience in related field.- Degree in Business Studies/Administration/Management, Human Resource Management, Marketing, Commerce or equivalent- Customer service oriented- Excellent verbal and written communication skills- Able to multitask and ale to learn under pressure.- Able to assimilate and adjust to organizational changes.- High level of communication and language skills- Fluent in language of countries serviced- Understanding of country specifics, both in content and culture- Comfortable working across different organizations, time-zones and cultures- End User navigation of technology/tools, e.g. Talent Connect, SAP, MyHR, Service Now- General knowledge of policy and procedures across HR function in the region- Experience writing training documents and SOPs