Information Assistant - Operations (Duty Operations & Flight Operation- Information) Masb @ Bintulu

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Information Assistant - Operations (Duty Operations & Flight Operation- Information) MASB @ BintuluJob DescriptionPOSITION GENERAL SUMMARY
Provide efficient and quality service to all customers and assist Duty Officer in ensuring that all airport activities are conducted smoothly and effectively.
ESSENTIAL POSITION FUNCTIONS
To ensure quality services as a professional front-liner.
To supervise and evaluate subordinate performance (if applicable).
To prepare duty roster for shift staff (if applicable).
To prepare and ensure effective on-the-job training for subordinates at all times (if applicable).
To ensure announcements are clear and precise.
To obtain the latest and accurate information on flight data.
To provide customers with the latest and accurate flight information.
To answer all calls within 3 rings, politely and professionally.
To carry out any directives given by airport higher authority.
Ensure quality services as a professional front-liner.
SkillsAble to work independently with minimum supervision.
Possess good communication and interpersonal skills.
Customer service oriented with a pleasant personality.
Good in both written and spoken English and Bahasa Malaysia.
Must be computer literate.
EducationSPM with Credit in Bahasa, Pass in English and Mathematics.
Additional InformationOpen for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 24 December 2024.
Only shortlisted candidates will be notified.#J-18808-Ljbffr