Job DescriptionInside Sales Specialist is responsible for the order management (order to delivery process) and coordinate business activities for assigned customer channel including sales solicitation, order processing, inbound and outbound telephone calls.The responsibilities as below :-Customer Order ProcessingProcess and manage customer orders via online order portal, phone, email from order creation to customer invoicing.
This includes order entry, stock location, EDI management, and delivery note creation.
Process customer requests for returning goods.Back Order Management & Order House KeepingCustomer Service Ensure professional communication to customer and maximize customer satisfactionby managing all business inquiriesCustomer Documentation Requirement and HandlingFollow-up closely with Warehouse & Distribution service provider to ensure customer shipment, invoice and shipment documentation are in order.
Support Sales Function Activities a.
Support Monthly Promotion -To handle Outbound call to specified customers for sales target achievement and/or any promotional activities.b.
Handle Inbound call from customer and support any inquiries from customer related to order management, delivery, DOM etc.c.
Support Sales Function - To support achievement of sales targets.d.
Account Management - To maintain a good service and relationship to the customers as to amplify the high performance culture & to conduct periodic operational review meetings with key customers.
ReportingTo Prepare and distribute KPI reports as definedPeople Managementa.
Perform training developing, and coaching COD Coordinators.
Support supervisor during annual performance review by providing feedback inputs in accordance with company policy. b.
Coordinate work shift assignments and vacation schedules to ensure department objectives are obtained.
Assist in overall department planning.
Channel Management & DevelopmentTo utilize digital tools for existing customer.
Educate the customer and also support as and when needed.
Customer Training & DevelopmentTo be equipped with sufficient knowledge on product, promotions, soft skills, handling digital tools to support customerAd-hoc task or project assigned by Supervisor QualificationsEducation: Diploma or higher level degreeExperience: Minimum 2-3 years of order management / Supply Chain Management/ Customer ServiceSkills: ERP, SAP working knowledgeProficient in MS Office Analytical Skills Strong communication skillsAdditional Information• At Continental, we let your ideas shape the future to make a meaningful difference inthe world, and to themselves.• Opportunity to gain global experience and build networks from international mobilityacross our vast organization.• Competitive salary, bonuses and pension contributions.
Beyond that, you'll enjoygenerous leave, medical care and a highly competitively benefits package.• We foster our people's talent so they can master their career journeys and realizetheir greatest potential.• Open, inspiring and rewarding corporate culture• Flexible working conditions that help you enjoy your work-life balance