Key Responsibilities: Technical Support: Provide frontline technical support for hardware, software, network, and system-related issues. Respond to tickets via phone, email, or in-person.Troubleshooting: Diagnose, identify, and resolve technical problems, including but not limited to system crashes, application errors, network issues, and device malfunctions.Installations & Upgrades: Install, configure, and maintain desktop computers, laptops, printers, network devices, and software. Apply system and software updates as required.Documentation: Maintain accurate records of all support requests, resolutions, and installations in the helpdesk system. Document processes and share knowledge with the team.User Training: Assist in onboarding new employees by setting up their devices, creating user accounts, and providing basic training on IT tools and systems.Security: Monitor and enforce IT security protocols, including password management and data protection practices.System Monitoring: Regularly monitor system performance and make recommendations for improving IT infrastructure and processes.Remote Support: Provide technical support to remote employees as needed, using remote access tools.Collaborative Projects: Work closely with other members of the IT team on infrastructure projects, hardware rollouts, and network upgrades.Required Skills & Qualifications: Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.Experience: 1-3 years of experience in IT support or a related technical role.Technical Proficiency: Knowledge of Windows/Mac operating systems, Microsoft Office Suite, Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP). Experience with remote desktop tools is a plus.Problem-Solving Skills: Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.Communication Skills: Excellent verbal and written communication skills. Ability to explain technical issues to non-technical users.Customer Service: A proactive approach to customer support with a strong commitment to delivering high-quality service.Certifications (Optional): A+ Certification, Network+, or other relevant IT certifications are preferred.Additional Requirements: Ability to work independently or as part of a team in a fast-paced environment.Willingness to work outside regular business hours on occasion to resolve critical issues.Ability to lift and carry computer equipment (up to 25 lbs).