It Support - Network Services

Pan Malaysian Pools Sdn. Bhd., is seeking for a skilled network technician who can offer quality support to internal team members and external parties over the phone and email.
This position is required to undertake the task of installing, monitoring, maintaining and troubleshooting the Local Area Network (LAN), Wide Area Network (WAN) and other network equipment up to the closure of a reported network service issue.
The successful candidate is required to work overtime if there is a fault, scheduled maintenance and project assignments. This job is suitable for people who is analytical, good communicator and has the ability to multitask effectively.
Responsibilities:
Proactive monitoring of network service uptime to ensure optimal network performance for business and end users.
Provide technical support through various channels of verbal and written communication, and ensure the reported case is resolve within stipulated service level agreement.
Troubleshoot network related issues and carry out repairs.
Conduct periodic scheduled updates and maintenance service.
Partner with other IT and support teams to analyse and identify the possible root cause for the reported issue.
Collaborate with vendors and telecommunication service providers to troubleshoot and restore network related outage.
Inspect data and voice cable lines to ensure that they are intact and working optimally.
Requirements:
Minimum SPM with Certificate or Diploma in IT or equivalent.
Must be able to converse in English and Bahasa Malaysia.
Minimum 1 year of relevant working experience in network operations support.
Must possess a basic understanding of computer network cabling.
Strong understanding of network infrastructure design, network hardware and telecommunication services.
Proven experience as a network technician or relevant position.
Good customer service skills.
Willing to work on shift, weekend, public holidays and odd hours when required.
Possess own transport and must be able to travel when required.