It Technical Support

Job Descriptions: • Responsible for all level 1 onsite corrective and preventive services assigned territories & assigned schedule.
• Ensure customer satisfaction with company's after sales service by prioritizing issues based on severity and key customers.
• Responsible for Footprints tickets creation / updates.
• To guide/assist customer in resolving their issue via knowledge DB.
• Ensure that issues are handled within the agreed service level agreement timeframe. 
• Accountable for Sabah team's spare inventory
• Issuance of service report.
• Consolidate service reports for spare parts charging.
• Initiate recommendations for manpower Requirements / deficiency to fulfil business needs.
• Communicates effectively with clients to identify needs.
• Guide juniors in corrective & preventive services.
Job Requirements: • At least 4 - 6 years of professional experience in technical issue management in Systems and Consumer product.
• Minimum Qualifications: Diploma in Electronics/Computer Engineering or equivalent.
• Working experience in technical support.
• Demonstrate strong problem skill set.
• Demonstrate strong client handling skill set.
• High level of self-discipline for remote work arrangements.  
• Excellent communication skills to coordinate with support L1 and L2 support teams in Malaysia KL and Singapore office. 
We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.