Our client "Weike Gaming Technology (Malaysia) Sdn Bhd" is seeking IT Technical Support Manager to join their company What you'll be doing? Appointed Head of CS team, responsible for overall Support operations which include commissioning, installation and support of all slot machines, ETG and system for overseas and local market. To set TSS monthly roster and to oversee Support daily operation. To manage the team for relocation, commissioning and installation of slot machines, ETG and systems for overseas and local market. To manage the team to deliver on time technical support to overseas casino/club for slot machines, ETG and systems ensuring SLA for L1 support is met. To arrange standby support if deemed necessary for casino / club when introduction of new Weike' products (or game or program) and to ensure the team provides constant updates and feedback to related parties for product review and improvement. To be responsible in arranging the team in carrying out product upgrade on site, e.g. machine game change and system software upgrade/testing. To be responsible in gathering customer feedback from the team and notify HQ (Sales and Support) To be responsible in liaising with the customer for any technical inquiry and provide resolution if any. To provides new sites on-site training to customers on game functionality and operation. To provides devise conversion instructions for configuration comparisons or hardware upgrade/downgrade changes. To provide technical assistance by fixing problems remotely using remote access. Who are they looking for? Preferable Chinese speaker and male. Someone good in gaming industry/casino/IT background. Advanced Diploma in Software Engineering / Information Technology / Computer Science or related discipline. Minimum 5 years technical support experience in gaming industry. Ability to lead and guide technicians for overseas or local assignment. Computer literate, with strong knowledge in computer hardware, software and computer networking will be an added advantage. Good interpersonal skills and able to communicate with all levels, internally and externally, in a professional and responsive manner. Knowledge and understanding of AC/DC fundamentals will be an added advantage. Working Hour: 5 days work week Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us!