Jb Customer Excellence Executive (Able To Speak And Write Chinese)

-Non-Chinese candidates are encouraged to apply if you can communicate in Chinese fluently


-Handle a high volume of daily inquiries across various communication channels, providing accurate and complete information.


-Maintain a positive, empathetic, and professional demeanor towards customers at all times.


-Assist customers in placing orders through our sales channels and go the extra mile to provide exceptional service.


-Resolve customer issues promptly and follow up to ensure satisfactory resolution.


-Collaborate with the production and operations teams to enhance customer satisfaction.


-Enhance operational systems, processes, and best practices to support the organization's mission.


-Contribute to short and long-term organizational planning strategies.

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-laurels-leafz-flora-sdn-bhd-job-jb-customer-excellence-executive-able-to-speak-and-write-chinese)
; Requirements:-


-Possess advanced proficiency in English language skills.


-Proficiency in Mandarin (speaking, reading, and writing) is highly advantageous.


-Demonstrated experience in sales or customer care roles.


-Strong interpersonal communication abilities.


-Self-motivated with a sense of urgency.


-Thrive in a fast-paced environment, with startup experience being beneficial.


-Skilled in multitasking, prioritization, and time management.


-Dedicated to enhancing customer experiences for increased retention and loyalty.


-Maintain composure and empathy in high-pressure situations.


-Detail-oriented and analytical.


-Excellent collaboration and interpersonal skills.


-Data-driven and focused on performance, identifying up-selling and cross-selling opportunities.


-Familiarity with CRM tools is a plus.


-Experience in e-commerce, retail, or consumer product support.