Acer, a leading technology company, is looking for a highly motivated and detail-oriented Junior E-Commerce Specialist to join our e-commerce team. As a Junior E-Commerce Specialist, you will play a key role in managing our online sales channels and ensuring a seamless customer experience across various e-commerce platforms.
Responsibilities:
-E-Commerce Platform Management:
-Assist in managing Acer's presence on various e-commerce platforms, including our website and third-party marketplaces.
-Update product listings, prices, and promotions to ensure accurate and up-to-date information.
-Monitor inventory levels and coordinate with relevant teams to maintain stock availability.
2. Order Processing and Fulfillment:
-Process online orders promptly and accurately, ensuring timely fulfillment and delivery to customers.
-Collabarate with the warehouse and logistics teams to optimise order processing and shipment procedures.
3. Customer Support:
-Provide exceptional customer support to address inquiries, order status updates, and product-related questions.
-Resolve customer issues and concerns in a professional and timely manner.
4. Sales Analysis and Reporting:
-Assist in tracking and analyzing e-commerce sales performance, identifying trends, and providing insights for continuous improvement.
-Prepare regular sales reports and performance metrics for management review.
5. Content Management:
-Collaborate with marketing and creative teams to ensure high-quality products, images, descriptions, and marketing contents on e-commerce platforms.
-Optimize product listings for search engine visibility and improve conversion rates.
6. E-Commerce Promotions:
-Support the planning and execution of e-commerce promotions and campaigns to drive sales and increase customer engagement.
-Monitor the performance of promotions and assess their effectiveness.
7. E-Commerce Trends and Best Practices:
-Stay updated with the latest e-commerce trends, industrive best practices, and competitive landscape.
-Suggest and implement innovative strategies to enhance Acer's online presence and e-commerce performance.
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; Requirements:- Requirements:
-Bachelor's degree in Marketing, Business Administration, E-Commerce, or a related field.
-Previous experience in e-commerce, online retail, or digital marketing is a plus, but not mandatory for a junior role.
-Basic understanding of e-commerce platforms and processes.
-Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and ability to learn new software quickly.
-Strong organizational and time-management skills with great attention to detail.
-Excellent communication and interpersonal abilities.
-Customer-centric approach and passion for delivering outstanding service.
-Analytical mindset with the ability to interpret data and draw actionable insights.
-Ability to work collaboratively in a team environment and independently when necessary.
-Enthusiasm for technology and a willingness to learn and adapt in a fast-paced industry.
Join our e-commerce team at Acer and be part of a dynamic environment where you can grow your skills and contribute to the success of our online sales efforts. If you are a proactive and results-oriented individual with a passion for e-commerce, we encourage you to apply.
To apply, please submit your resume and a cover letter outlining your relevant experience and why you believe you would be a great fit for the Junior E-Commerce Specialist role at Acer.