Our Journey
ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.
As a Key Account Manager, you will be responsible for growing ShopBack's valued merchants, and delivering unrivaled value and service to them.
Your Adventure Ahead
Deliver key value proposition to merchants, driving demand for adoption of best practices
To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant's expectation and maximize performance
Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach
Essentials to Succeed
Minimum 2+ years of experience in key account management, preferably with Fashion, Home & Lifestyle, Electronics groups and chains
Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data
Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
Payments/Fintech experience would be a strong advantage
Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key!
Must be comfortable with C-level negotiations and have relationships with top decision makers.
ShopBackers' DNA
Grit -We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger- We value hard work, and having relentless drive.
Speed -We move fast and have a bias for action, all to deliver maximum impact.
Impact -We focus on results, always aiming for the best possible outcomes and timelines.
Growth -We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression pathsand opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning teamon a journey to global scale.
Competitive compensationbased on your performance.
Candid, open, and collaborative culturewhere feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefitto enable you to thrive personally and professionally.
Flow Day Thursday(1-day a week, optional to work from home or office)