**Job Title:** Live Chat Assistant - Work from Home
**Company:** Malaysia Airports Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1
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### **Job Description:**
Malaysia Airports Holdings Berhad is seeking a dynamic and enthusiastic Live Chat Assistant to join our team. This is a fantastic opportunity for an entry-level individual looking to grow their career in customer service within a vibrant and innovative company. As a Live Chat Assistant, you will be the first point of contact for our customers, providing them with detailed information and support regarding our services.
### **Key Responsibilities:**
- **Customer Support:**
- Respond to customer inquiries via our live chat platform with a friendly and professional demeanor, ensuring a positive customer experience.
- Provide accurate and timely information concerning flights, bookings, airport services, and policies.
- **Issue Resolution:**
- Effectively troubleshoot and resolve customer issues or complaints in real-time, maintaining a customer-first approach.
- Escalate unresolved issues to the appropriate department when necessary while ensuring customers are kept informed about the progress of their queries.
- **Documentation and Reporting:**
- Maintain detailed records of customer interactions and feedback using our customer relationship management system (CRM) for analysis and quality assurance.
- Analyze chat data to identify common issues or customer trends and propose innovative solutions for improvement.
- **Collaboration & Strategic Planning:**
- Collaborate with team members and other departments to ensure effective communication and service delivery.
- Contribute to strategic planning sessions with ideas that streamline service processes and enhance operational efficiency.
- **Continuous Improvement:**
- Participate in ongoing training and development sessions to stay updated on company policies, product offerings, and industry best practices.
- Actively seek feedback on chat interaction effectiveness and implement improvement measures.
### **Requirements:**
- **Educational Background:**
- Preferably possess a diploma or degree in any relevant field.
- **Experience:**
- Minimum of 1 year of experience in a customer service role, preferably in an online environment.
- **Personality Traits:**
- Driven: A self-motivated individual with a passion for excellence in customer service.
- Energetic: A vibrant personality that contributes positively to team dynamics.
- **Soft Skills:**
- **Strategic Planning:** Ability to think critically and develop strategies that enhance customer interaction and satisfaction.
- **Innovation:** A creative thinker who can propose new ideas for improving customer engagement and operational processes.
- **Technical Skills:**
- Proficient in using computer systems including chat software and CRM platforms.
- Strong written communication skills with attention to detail.
- **Availability:**
- Must be able to work flexible hours, including evenings and weekends as required.
### **Benefits:**
- **Visa Sponsorship:** We offer visa sponsorship for eligible candidates.
- **Remote Work Flexibility:** Enjoy the convenience of working from home while being part of a supportive team.
- **Retirement Plan:** Benefit from a robust retirement plan to secure your financial future.
### **Working Environment:**
At Malaysia Airports Holdings Berhad, we embrace creativity and foster a culture that values fresh ideas and inventive solutions. You will be part of a dynamic team where your suggestions for improvements are welcomed, and your contributions are recognized.
### **Application Deadline:**
Please submit your applications by ******** .
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### **Equal Opportunity Statement:**
Malaysia Airports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
