Job Description:
We are looking for a dedicated and driven Live Chat Manager to join our team at Digi.Com Berhad in George Town, Penang, MY. As a Mid-to-Senior Level professional with at least 6 years of experience in a similar role, you will be responsible for managing our live chat platform and ensuring exceptional customer service through this channel.
Responsibilities:
- Develop and implement strategies to optimize the live chat platform for customer engagement and satisfaction.
- Lead a team of live chat agents, providing guidance, training, and support to ensure high performance.
- Monitor and analyze chat interactions to identify trends, issues, and opportunities for improvement.
- Collaborate with cross-functional teams to integrate live chat into overall customer service strategies.
- Maintain up-to-date knowledge of industry best practices and trends in live chat management.
- Track and report on key performance indicators related to live chat, such as response times and customer satisfaction scores.
- Handle escalated customer inquiries and complaints with professionalism and efficiency.
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- Proven experience in managing live chat platforms in a customer service or sales environment.
- Strong leadership and project management skills.
- Excellent communication and interpersonal abilities.
- Ability to work effectively under pressure and meet deadlines.
- Proficiency in using live chat software and CRM systems.
- Experience with data analysis and reporting.
- Ability to adapt to a fast-paced and dynamic work environment.
Personality Traits:
- Dedicated
- Driven
Soft Skills:
- Leadership
- Project Management
Benefits:
- Life insurance
- Travel opportunities
- Relocation allowance
Working Environment:
At Digi.Com Berhad, we promote work-life balance and employee well-being. Our team members enjoy a supportive and collaborative work environment where their contributions are valued and recognized.
Equal Opportunity Statement:
Digi.Com Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
Deadline to apply: ********
Join our team and help us deliver exceptional customer service through our live chat platform!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
