Live Chat Specialist - Remote Work

Job Description:

Kossan Rubber Industries Berhad is seeking a dedicated and adaptable Live Chat Specialist to join our team on a part-time basis. As a remote worker, you will be responsible for providing exceptional customer service and support through live chat interactions.

Responsibilities:
- Engage with customers in a professional and friendly manner through live chat
- Assist customers with inquiries, troubleshooting, and problem resolution
- Provide product information and recommendations to customers
- Collaborate with team members to ensure a seamless customer experience
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge and company policies
- Meet or exceed performance targets for response times and customer satisfaction

Requirements:
- Minimum of 2 years of experience in customer service or a related field
- Excellent communication skills, both written and verbal
- Strong people management skills and ability to work well in a team
- Adaptable and able to handle multiple tasks simultaneously
- Dedicated to providing exceptional customer service
- Ability to work remotely and independently
- Proficient in using live chat software and other customer service tools

Benefits:
- Life insurance
- Dental insurance
- Paid Time Off (PTO)

Working Environment:
At Kossan Rubber Industries Berhad, we are committed to paving the way for diversity and inclusivity. We strive to create a culture of belonging where every team member feels valued and respected.

Equal Opportunity Statement:
Kossan Rubber Industries Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.