Logistics Account Manager Malaysia

Job Description:
Maintain customer relationships, reply to customers' daily needs, maintain good communication with customers, maintain stock customer retention rate, reduce customer turnover rate;
Timely handling of customer complaints and operational exceptions, feedback and follow up with operations or service providers to solve the problem, to protect the customer experience;
Responsible for client system operation related training, assist customers to maintain the system information, including commodity information maintenance, daily orders and other work, timely resolution of system exceptions;
Assist the settlement to complete the customer receivable billing, assist sales to complete the payback follow-up, to ensure that the payback rate reached;
Assist in tapping new customer demand, to assist sales to complete the secondary development of the business.
Job requirements:
With supply chain or logistics industry related work experience, familiar with the local supply chain business process;
Can use English and Chinese as working language;
Skilled use of office software;
Good at external communication, with independent problem-solving ability, strong sense of responsibility, work seriously.#J-18808-Ljbffr