Company Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 17,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
Job Description
Job Purpose
- To create and maintain strong Air Import product within the branch.
- Lead and manage Air Import team towards operational excellence and exceptional customer service.
- To work with District Manager, GEO leadership and regional Product leaders to facilitate development of any Air Import Product initiative.
Job Responsibilities
- To continuously develop the Air Import product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.
- Create and maintain an effective department organization chart, which is designed for flexibility and growth.
- Prepare, execute, monitor and update at regular intervals the business plan for the department.
- Monitor and improve key departmental productivity indicators.
- Instill and foster a climate of compliance at all times to regulations.This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
- Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
- Ensure all customers standard operating procedures are documented and kept up to date in the Customer Standard Operating Procedures database.
- Build and maintain strong relationships with vendors (airlines, trucking companies, and others).
- Work to be our vendors lowest cost customer promoting shipper built units by origins, and other creative local market solutions to lower overall cost for both parties.
- Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
- Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
- Review, understand and focus on improving department freight yields, review department financial PnL, productivity results and goals andgrow the department PnL.
- Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
- Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
- Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
- To take up additional tasks as required to meet the Company needs and objectives.
Qualifications
To be the most effective in this position we are looking for the following skills and experience:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- At least5 year(s) of working experience in the related field is required for this position.
- Strong leadership skill, with vast management experiences.
- PNL exposure and entrepreneurship mindset.
- Strong problem solving, organizational, and interpersonal skills.
- Ability to work productively both individually and in a team environment.
- Sense of urgency for goal achievement.
- Self-motivated with ability to work in a fast-paced and constantly changing environment.
- Ability to train and be a resource of knowledge and guidance to the team members.
- Extroverted, confident, enthusiastic and persuasive.
- Timeliness and accountability for results.
