Marketing Operations, Senior Manager (Chinese Speaker)

Operations Management: ?  Coordinate live streaming schedules and manage live hosts to ensure punctuality, content accuracy, and audience engagement.
?  Ensure high standards of client servicing by overseeing all client requests, addressing inquiries promptly, and aligning deliverables with expectations.
?  Liaise with the JV partner from China to maintain a seamless flow of communication and cooperation.
Performance Monitoring & Analysis: ?  Track, analyze, and report on live stream performance metrics to enhance audience engagement and optimize future sessions.
?  Develop insights and recommendations based on live stream data to improve overall performance and client satisfaction.
?  Collaborate with hosts and internal teams to implement data-driven improvements.
Scheduling & Coordination: ?  Oversee the scheduling of live stream sessions, manage host assignments, and ensure consistent live streaming operations.
?  Ensure timely updates on scheduling changes or operational adjustments, aligning with client and partner requirements.
Client Servicing: ? Act as the primary point of contact for clients, ensuring smooth communication and efficient service.
? Coordinate with clients to gather requirements, manage expectations, and ensure satisfaction with live stream services.
Team Leadership:
? Manage, mentor, and guide your social media team, including senior executives, content creators,
and live commerce hosts, to ensure smooth coordination and execution.