Project description
Work as part of the development team with the Bank's Treasury and Markets IT team.
Work on multiple projects related to the automation and digitization of bank processes and systems.
The role is for L2 Murex/FinIQ technical support responsible for providing BAU support.
Responsibilities
Support the Murex application and be accountable to all business stakeholders for all Murex production incidents.
Perform root cause analysis and contribute to problem-solving as needed.
Provide continuous improvement initiatives and have a far-sighted vision aligned to the SRE roadmap of ITT.
Collaborate across all teams (both Support and other Murex Development teams).
Provide quality service to business users.
Track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance, etc).
Collaborate with third-party vendors/other support teams to provide a seamless support model for the business.
Take ownership of high-severity issues and follow through to closure.
Be answerable to business users and provide strategic long-term solutions, participate in RCA, and provide pre-emptive solutions for production stability.
Assist in rolling out new versions of the application adhering to the best practices of release management procedures.
Drive self-learning while dealing with daily production support.
Communicate effectively and work efficiently across different business and support units.Skills
Must have
Overall 2-4 years of Murex/FinIQ experience.
IT Support experience.
Knowledge of the Murex application.
Prior development experience in any Murex module.
Ability to work in a collaborative and agile team, expected to work interdependently - collaborate, negotiate, make trade-offs, and handle conflicts.
Strong capability to solve problems and be an out-of-the-box thinker who frequently comes up with new ideas.Nice to have
Experience in Cloud architecture (such as AWS).
Technical skills in Sybase/Oracle SQL and Unix Shell scripting are highly desirable.
Working experience in a Unix/Linux platform is a must.
Skills in Windows environments.
Experience with Symphony (Grid Computing).
Development skills (Java, PHP, Perl, Python, C++) and experience with technologies such as HTML, Javascript, XML, XSL, JSON, and J2EE.
Experience in leading and supporting Murex/MLC/VaR applications would be greatly desired.
Experience in supporting Murex Front to Back Office Modules such as Simulation, MSL, P&L recon Processing Templates, Collateral, Accounting, and/or Exchange interface preferred.
Experience with CMMI processes and documentation.
Experience in supporting Treasury & Markets Applications.
Possesses CFA level 1 and above.#J-18808-Ljbffr