Job PurposeManage and plan for the Technical Support.Liaise with all the retail technical team to resolve technical matters in the branches / dealers.Ensure dealers follow the aftersales technical guidelines and process developed by SDBA and BYD Principal.Resolve the critical technical issues from the dealers based on the technical report.Provide a high-quality technical report to the BYD Principal for addressing or enhancing unresolved technical issues. Job ContentLiaise with overseas and local suppliers pertaining on mandatory equipment for new / existing Service Dealers operation usage.Conduct accessory evaluation on the quality, durability and functionality based on the field feedback and liaison with supplier to improve the quality.Observe and develop S.O.P to improve the after-sales operation process and technical process.Conduct monthly meeting to follow up the outstanding issue. Conduct periodical visit to evaluate / assess Service Dealer's premises, operations and monitoring their performance through 'Monthly Dealer Performance.Monitor Quality Information Report (QIR) feedback and engage with Principal if the quality issue is critical. Ensure critical technical problems are solved which are raised by branches and dealers.Prepare a case study based on the findings from the field and liaise with BYD Principal and share with other dealers in order to reduce their diagnostic time.Provide technical investigation if required.Provide technical support to Service Dealers and Branch.Ensure all the hotline cases are replied within the time frame and closed within 6 days after writing and tele-conversation with relevant parties.Liaise with principal technical team in relate with technical matters. OthersResponsibility for Environment, Safety and Health to ensure a safe working environment for all employees, whilst complying with local legal requirements.Collaborate with multi-departments and stakeholders for development, coordination of Aftersales Initiative/Accessories/Campaigns/Product and Service. Education / Professional QualificationBachelor's degree in Business Management, Automotive Engineering or related field.