Online Account Support Associate

Job Description:

We are looking for a dedicated Online Account Support Associate to join our team at Malaysia Airlines Berhad in Johor Bahru, Johor, MY. As an Online Account Support Associate, you will be responsible for providing exceptional customer service and support to our online account holders. This is a part-time entry-level position with the opportunity for growth within the company.

Responsibilities:
- Assist customers with account-related inquiries and issues via email, chat, and phone
- Provide technical support for online account access and navigation
- Troubleshoot and resolve account-related problems in a timely and efficient manner
- Educate customers on account features and benefits
- Collaborate with other departments to ensure a seamless customer experience
- Maintain accurate and detailed records of customer interactions
- Stay up-to-date on company policies and procedures related to online accounts
- Identify opportunities for improvement in the online account support process

Requirements:
- 1 year of experience in customer service or a related field
- Confident and resilient personality traits
- Strong persuasion and strategic planning skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and other relevant software
- High school diploma or equivalent

Benefits:
- Company transportation
- Paid Time Off (PTO)
- Retirement plan

Working Environment:
Our team is dedicated to understanding and exceeding customer expectations. We strive to create a positive and supportive work environment where employees can grow and succeed.

Deadline to Apply:
Please submit your application by September 16, 2024.

Equal Opportunity Statement:
Malaysia Airlines Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.