Job Description:
We are looking for a dedicated and resourceful Online Call Center Officer to join our team at Axiata Group Berhad in Johor Bahru, Johor, MY. As an Associate Level position, the ideal candidate should have at least 4 years of experience in a similar role.
Responsibilities:
1. Handle incoming calls and emails from customers in a professional and timely manner.
2. Provide accurate information and assistance to customers regarding products and services.
3. Resolve customer complaints and issues effectively and efficiently.
4. Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
5. Collaborate with other team members to ensure a seamless customer experience.
6. Utilize planning and creativity skills to develop strategies for improving customer service processes.
7. Adhere to company policies and procedures at all times.
8. Meet and exceed performance targets set by the company.
Requirements:
1. Bachelor's degree in a related field is preferred.
2. Excellent communication skills, both verbal and written.
3. Strong organizational and time management skills.
4. Ability to work well under pressure and handle challenging situations with resilience.
5. Proficiency in using call center software and CRM systems.
6. Resourceful and able to think on your feet to solve problems effectively.
7. Ability to work independently and as part of a team.
8. Willingness to work flexible hours, including weekends and holidays.
Personality Traits:
1. Resourceful
2. Resilient
Soft Skills:
1. Planning
2. Creativity
Benefits:
1. Parental leave
2. Free accommodation
3. Disability insurance
Working Environment:
At Axiata Group Berhad, we believe in giving back to the community through corporate social responsibility initiatives. As an Online Call Center Officer, you will have the opportunity to make a positive impact on society through our various community projects.
Equal Opportunity Statement:
Axiata Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: ********
If you meet the requirements and are passionate about providing excellent customer service, we encourage you to apply for the Online Call Center Officer position at Axiata Group Berhad. Join us in making a difference in the lives of our customers and the community.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
