Job Description:
MYEG Services Berhad is seeking a confident and independent Online Call Center Representative to join our team in Johor Bahru, Johor, MY. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.
Responsibilities:
1. Handle inbound and outbound calls from customers in a professional and courteous manner.
2. Provide accurate information and assistance to customers regarding products, services, and inquiries.
3. Resolve customer complaints and issues in a timely and efficient manner.
4. Utilize emotional intelligence to understand and empathize with customers' needs and concerns.
5. Use persuasion skills to upsell products or services to customers when appropriate.
6. Maintain a high level of customer satisfaction by exceeding expectations and delivering delight.
7. Adhere to company policies and procedures at all times.
8. Collaborate with team members to ensure a seamless customer experience.
Requirements:
1. Confident and independent personality traits.
2. Strong emotional intelligence to effectively communicate and connect with customers.
3. Persuasion skills to upsell products or services.
4. Excellent verbal and written communication skills.
5. Ability to multitask and prioritize in a fast-paced environment.
6. Basic computer skills and familiarity with CRM software.
7. High school diploma or equivalent.
8. Must be legally eligible to work in Malaysia.
Benefits:
1. Company-provided equipment for work.
2. Free accommodation for part-time employees.
3. Employee discounts on products and services.
Working Environment:
At MYEG Services Berhad, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing exceptional service and creating positive experiences for our customers.
Equal Opportunity Statement:
MYEG Services Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
Deadline to apply: ********
If you meet the requirements and are ready to embark on a rewarding career in customer service, we encourage you to apply for the Online Call Center Representative position at MYEG Services Berhad today.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
