**Job Title: Online Call Center Representative**
**Company: Eco World Development Group Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
**Overview:**
Eco World Development Group Berhad is seeking an enthusiastic and passionate Online Call Center Representative to join our dynamic team. This part-time position is ideal for individuals who possess a proactive mindset and excellent communication skills. As a key point of contact for our customers, you will play a crucial role in enhancing their experience with our company while contributing to our commitment to sustainable development.
**Key Responsibilities:**
- **Customer Interaction:** Handle incoming calls and online inquiries, providing prompt and accurate responses to customer questions and concerns, fostering a positive relationship with our clients.
- **Problem Solving:** Analyze customer issues and provide effective solutions while keeping the customer's best interests in mind. Utilize critical thinking to resolve complaints efficiently.
- **Support Team Projects:** Collaborate with team members on various projects aimed at improving customer service and operational efficiencies. Participate actively in team meetings and share insights.
- **Data Entry and Management:** Accurately document customer interactions and maintain detailed records in our CRM system. Monitor customer feedback for trends and provide necessary reports to the management.
- **Sales Support:** Assist in upselling company products and services by understanding customer needs and showcasing appropriate options. Work to exceed sales goals while maintaining a focus on customer satisfaction.
- **Product Knowledge:** Stay informed about all Eco World products and services, ensuring clear communication to customers, and offering suggestions based on their interests.
- **Feedback Implementation:** Provide constructive feedback based on customer interactions to improve service delivery and product offerings. Engage in supportive training sessions as required.
- **Health & Wellness Participation:** Actively engage in company-sponsored health and wellness initiatives that promote a balanced work-life culture.
**Requirements:**
- **Education:** High school diploma or equivalent required; experience in a customer service role preferred.
- **Experience:** A minimum of 1 year in a customer service or call center environment, preferably in the online domain.
- **Technical Skills:** Proficiency in computer applications, including Microsoft Office Suite and CRM software. Familiarity with online communication platforms is a plus.
- **Personality Traits:**
- Energetic and enthusiastic about helping customers.
- Passionate about sustainable development and environmentally friendly practices.
- **Soft Skills:**
- Strong analytical skills with the ability to understand and address customer needs effectively.
- Excellent project management capabilities, showcasing the ability to prioritize tasks and manage time efficiently.
- **Communication Skills:** Outstanding verbal and written communication skills. Ability to articulate ideas clearly and concisely.
**Benefits:**
- Competitive retirement plan to secure your future.
- Joining bonus to recognize your talents and contributions.
- Vision insurance to promote your overall well-being.
- A supportive working environment that prioritizes employee health and wellness through various initiatives.
**Working Environment:**
At Eco World Development Group Berhad, we prioritize our employees' well-being by promoting a healthy work-life balance and offering comprehensive health and wellness initiatives. We believe that our employees are our most valuable asset, and we are committed to creating an inclusive and engaging workplace.
**Application Deadline:**
Applications will be accepted until October 6, 2024.
**Equal Opportunity Statement:**
Eco World Development Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
If you meet the qualifications and are excited about the opportunity to lead customer interactions in a meaningful way, we encourage you to apply!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
