### Job Title: Online Client Service Associate
**Company:** Westports Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
#### Job Description:
Westports Holdings Berhad is seeking a dedicated and motivated Online Client Service Associate to join our dynamic team in George Town, Penang. This role is an excellent opportunity for individuals looking to develop their customer service skills in a supportive environment, contributing to a greater mission of excellence in service delivery.
#### Responsibilities:
- **Client Engagement:** Act as the first point of contact for customers via online platforms. Respond to inquiries promptly, professionally, and with a focus on resolution.
- **Issue Resolution:** Identify customer issues and concerns, employing effective problem-solving skills to provide solutions or escalate inquiries to the appropriate department when necessary.
- **Order Processing:** Assist clients with placing orders, tracking shipments, and managing necessary documentation, ensuring accuracy and compliance with company standards.
- **Relationship Management:** Build and maintain strong relationships with clients, fostering trust and satisfaction by providing information about services, products, and pricing.
- **Feedback and Improvement:** Gather and record customer feedback, providing insights to management for continual service improvement.
- **Data Management:** Maintain accurate and organized records of client interactions and transactions in the customer relationship management (CRM) system.
- **Team Collaboration:** Work collaboratively with other associates to support team goals and contribute to a positive work environment.
- **Training and Development:** Participate in training sessions to remain current on company policies, procedures, and product updates, enhancing your ability to serve clients effectively.
#### Requirements:
- **Education:** A minimum of a high school diploma; further education in business administration or a related field is a plus.
- **Experience:** At least one year of experience in customer service or a related field is required.
- **Personality Traits:**
- Independent: Ability to work with minimal supervision and take initiative in problem-solving.
- Confident: Strong self-assurance in interactions with clients, instilling trust and professionalism in service delivery.
- **Soft Skills:**
- **Decision-Making:** Ability to evaluate situations and determine appropriate actions when faced with client issues or inquiries.
- **Presentation Skills:** Effectively communicate information and concepts to clients in a clear, concise manner, enhancing their understanding and satisfaction.
- **Technical Skills:** Proficient in using online communication tools, CRM software, and Microsoft Office Suite; familiarity with data management systems is an advantage.
- **Language Proficiency:** Proficiency in English; knowledge of additional languages is preferred.
#### Benefits:
- Paid overtime
- Life insurance
- Employee discounts
#### Working Environment:
At Westports Holdings Berhad, we align our work with a greater purpose, allowing our employees to contribute to a meaningful mission. We believe that each team member plays a crucial role in our overall success and fosters a culture of respect, collaboration, and growth.
#### Application Deadline:
Applications will be accepted until **October 6, 2024**.
#### Equal Opportunity Statement:
Westports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status. We encourage individuals from all backgrounds to apply and join our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
