Online Customer Care Associate

Job Description:

MISC Berhad is seeking a passionate and driven individual to join our team as an Online Customer Care Associate in Johor Bahru, Johor. As an Entry Level position, no prior experience is required.

Responsibilities:1. Respond to customer inquiries and concerns via email, chat, and phone in a timely and professional manner.2. Provide product information, pricing, and availability to customers.3. Process orders, returns, and exchanges accurately and efficiently.4. Resolve customer complaints and issues to ensure customer satisfaction.5. Collaborate with other departments to ensure a seamless customer experience.6. Stay up-to-date on product knowledge and company policies to effectively assist customers.

Requirements:1. Passionate and driven individual with a strong desire to provide exceptional customer service.2. Strong decision-making skills to handle customer inquiries and complaints effectively.3. Innovative thinker who can suggest improvements to enhance the customer experience.4. Excellent communication skills, both written and verbal.5. Ability to work in a fast-paced environment and multitask effectively.6. Basic computer skills and proficiency in Microsoft Office Suite.

Benefits:1. Travel and spending expenses covered by the company.2. Paid overtime opportunities.3. Training and professional development to enhance skills and knowledge.

Working Environment:At MISC Berhad, we encourage curiosity and questioning to fuel innovation and growth. You will have the opportunity to contribute ideas and make a difference in the customer care department.

Deadline to apply: June 23, 2024

Equal Opportunity Statement:MISC Berhad is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.