### Job Description: Online Customer Service Associate
**Company**: Petron Malaysia
**Location**: George Town, Penang, MY
**Job Type**: Part-Time
**Seniority**: Entry Level
**Years of Experience**: 0
**Application Deadline**: October 13, 2024
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#### **About Petron Malaysia:**
Petron Malaysia is a leading oil and gas company committed to delivering excellent products and services to our customers. We pride ourselves on fostering a culture of understanding, empathy, and innovation within a dynamic working environment. At Petron, we believe our employees are our greatest asset, and we strive to support their growth both professionally and personally.
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#### **Job Summary:**
Are you passionate about providing outstanding customer service? We are inviting enthusiastic individuals to join our team as Online Customer Service Associates. In this entry-level position, you will be responsible for addressing customer inquiries and ensuring a positive customer experience across various channels. If you are reliable and confident, with excellent people management and persuasion skills, we would love to hear from you!
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#### **Key Responsibilities:**
- **Customer Interaction**: Respond promptly and professionally to customer inquiries via email, chat, and other online platforms.
- **Problem-Solving**: Identify customer needs and provide appropriate solutions or escalate to relevant departments as needed.
- **Product Knowledge**: Maintain comprehensive knowledge of Petron's products, services, and promotions to offer accurate information to customers.
- **Order Management**: Assist customers with order placements, modifications, cancellations, and track product deliveries.
- **Feedback Collection**: Gather customer feedback to improve product offerings and customer service experiences.
- **Documentation**: Accurately document customer interactions and transactions in the customer relationship management (CRM) system.
- **Collaboration**: Work closely with other departments, including sales and marketing, to ensure customer needs are met effectively.
- **Continuous Learning**: Stay updated on company policies and industry trends to provide the best support to our customers.
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#### **Requirements:**
**Education & Experience**:
- High school diploma or equivalent (preferred, but not required)
- Previous experience in customer service or retail is advantageous but not mandatory.
**Skills and Qualities**:
- **Personality Traits**:
- **Reliable**: Dependable and punctual with a strong work ethic.
- **Confident**: Self-assured when communicating with customers and addressing their needs.
- **Soft Skills**:
- **People Management**: Experience or ability to effectively manage diverse customer interactions and maintain positive relationships.
- **Persuasion**: Ability to influence customer decisions and promote products or services effectively.
**Technical Skills**:
- Basic knowledge of computer applications, including email and chat platforms.
- Familiarity with CRM software is a plus, but training will be provided.
#### **Working Environment:**
At Petron Malaysia, we prioritize understanding and empathy in all interactions with customers. Our goal is to foster a supportive and collaborative environment where every employee can thrive.
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#### **Benefits:**
- **Travel Opportunities**: Exposure to various regions and potential career advancement.
- **Travel & Spending Expenses**: Reimbursement for travel-related expenses incurred during business trips.
- **Profit Sharing**: Be part of our success and benefit from profit-sharing initiatives.
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**Equal Opportunity Statement**:
Petron Malaysia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity, disability, or any other characteristic protected by law.
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If you are ready to kickstart your career in customer service and make a difference at Petron Malaysia, please submit your application by the deadline of October 13, 2024. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
