**Job Title:** Online Customer Support Officer
**Company:** SIRIM Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience Required:** 1
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### Job Description:
SIRIM Berhad is seeking a motivated and dedicated Online Customer Support Officer to join our customer service team. This part-time position is perfect for individuals looking to build a career in customer support while working in a dynamic and supportive environment. As an entry-level officer, you will play a crucial role in enhancing customer satisfaction and promoting positive relationships between our clients and the company.
### Key Responsibilities:
1. **Customer Interaction:**
- Respond to customer inquiries via email, chat, and social media platforms in a timely, professional, and courteous manner.
- Provide accurate information regarding SIRIM's products and services, guiding customers through their queries and helping them make informed decisions.
2. **Issue Resolution:**
- Assess customer needs and resolve issues effectively while adhering to company policies and procedures.
- Document customer interactions and issues in the system for future reference and analysis.
3. **Collaboration:**
- Work closely with other departments to address and resolve customer concerns, ensuring a seamless experience across all touchpoints.
- Build strong relationships with colleagues to promote teamwork and cooperation in handling complex customer situations.
4. **Feedback Gathering:**
- Actively solicit and record customer feedback to help improve services and products offered by SIRIM.
- Participate in the development of customer service processes and training materials based on feedback.
5. **Performance Tracking:**
- Monitor and report on customer service metrics, actioning improvements as required.
- Contribute to maintaining high customer satisfaction levels by identifying areas for enhancement.
6. **Continuous Learning:**
- Stay updated on industry trends and company offerings to provide the most accurate and relevant information to customers.
- Attend training sessions as needed to ensure knowledge remains current and comprehensive.
### Requirements:
- **Education:**
- Minimum of a high school diploma or equivalent; a bachelor's degree in a related field is a plus.
- **Experience:**
- At least 1 year of experience in a customer service role, preferably in an online support capacity.
- **Skills:**
- Proficient in using customer support software and tools, with strong computer and typing skills.
- Excellent verbal and written communication skills in English; additional language proficiency is a bonus.
- **Personality Traits:**
- Hardworking and dedicated, with a passion for delivering exceptional customer service.
- Demonstrates a positive attitude and resilience in dealing with challenging situations.
- **Soft Skills:**
- Effective cooperation and collaboration with team members and stakeholders.
- Strong persuasion skills to guide customers towards solutions that meet their needs while enhancing their overall experience.
### Benefits:
- Competitive pay with overtime opportunities.
- Travel and spending expenses reimbursement.
- Paid sick leave to support employee well-being.
### Working Environment:
At SIRIM Berhad, we promote a collaborative and friendly work atmosphere. Our team members are encouraged to build strong relationships with colleagues, clients, and partners. We value dedication and hard work and strive to create an environment that supports professional growth and development.
### Application Deadline:
**October 13, 2024**
### Equal Opportunity Statement:
SIRIM Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.
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If you are ready to embark on an exciting journey in customer support with SIRIM Berhad, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
