**Job Title**: Online Live Chat Assistant
**Company**: IOI Corporation Berhad
**Location**: George Town, Penang, MY
**Job Type**: Part-Time
**Seniority**: Associate Level
**Years of Experience**: 3
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### **Job Description:**
IOI Corporation Berhad, a leader in sustainable palm oil production and an innovative player in the agribusiness sector, is seeking a passionate and motivated Online Live Chat Assistant to join our dynamic team. This part-time role is ideal for individuals who thrive in fast-paced environments and have a commitment to delivering exceptional customer service.
### **Key Responsibilities:**
- **Customer Support**: Provide real-time assistance to customers through live chat, ensuring timely and accurate responses to inquiries related to our products and services.
- **Problem Solving**: Actively listen to customer concerns, assess issues, provide solutions, and escalate problems when needed to ensure customer satisfaction and retention.
- **Product Knowledge**: Develop a thorough understanding of our product offerings, company policies, and procedures to provide informed assistance.
- **Communication**: Communicate effectively and efficiently, using appropriate language and tone, while maintaining a professional demeanor during all interactions.
- **Documentation**: Accurately document customer interactions and inquiries in our CRM system to track issues, resolutions, and customer feedback for quality improvement.
- **Collaboration**: Work closely with other departments such as marketing, sales, and technical support to ensure cohesive service delivery and share insights from customer interactions.
- **Performance Metrics**: Meet or exceed performance targets such as response time, customer satisfaction ratings, and resolution time.
- **Feedback Loop**: Contribute to the continuous improvement of chat support processes by providing feedback and suggesting improvements to enhance the customer experience.
### **Requirements:**
- **Experience**: A minimum of 3 years in a customer support role, preferably in an online or live chat environment.
- **Technical Proficiency**: Familiarity with live chat software and CRM tools. Proficiency in Microsoft Office Suite.
- **Education**: A bachelor's degree in a relevant field is preferred, but not mandatory.
### **Personality Traits:**
- **Driven**: A self-starter who is motivated to achieve personal and team goals with a strong focus on customer satisfaction.
- **Adaptable**: Ability to navigate and thrive in a constantly evolving work environment, adjusting to new processes and technologies.
### **Soft Skills:**
- **Problem-Solving**: Strong analytical abilities to identify issues, think critically, and formulate solutions quickly.
- **Communication**: Excellent verbal and written communication skills to articulate complex information clearly and effectively.
### **Benefits:**
- **Company Equipment**: All necessary hardware and software will be provided to facilitate your work.
- **Profit Sharing**: Eligible employees may participate in profit-sharing programs based on company performance and personal contributions.
- **Remote Work Flexibility**: Enjoy the convenience and comfort of remote work, allowing for a better work-life balance.
### **Working Environment:**
At IOI Corporation Berhad, we value our employees and provide a supportive, inclusive atmosphere that fosters unlimited personal and professional growth. You will have access to training programs and development opportunities that will help you advance in your career.
### **Application Deadline:**
Please submit your application by **October 10, 2024**. We look forward to hearing from you!
### **Equal Opportunity Statement:**
IOI Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
