Online Support Officer

Job Description:

Perodua is seeking a dedicated and passionate Online Support Officer to join our team in George Town, Penang. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in the automotive industry.

Responsibilities:
1. Provide online support to customers through various channels such as email, chat, and social media.
2. Assist customers with inquiries, technical issues, and product information.
3. Monitor online platforms for customer feedback and reviews, and respond in a timely and professional manner.
4. Collaborate with other departments to ensure customer satisfaction and resolve any issues effectively.
5. Maintain a high level of product knowledge to provide accurate information to customers.
6. Identify opportunities for improvement in online support processes and suggest innovative solutions.
7. Stay up-to-date with industry trends and best practices in online customer support.

Requirements:
1. Resilient and passionate about providing excellent customer service.
2. Strong critical thinking skills and the ability to think innovatively.
3. Excellent communication skills, both written and verbal.
4. Ability to work independently and as part of a team.
5. Basic computer skills and familiarity with online communication tools.
6. High school diploma or equivalent.

Benefits:
1. Vision insurance to support your overall health and well-being.
2. Visa sponsorship for eligible candidates.
3. Gym membership to promote a healthy work-life balance.

Working Environment:
At Perodua, we prioritize quality in all aspects of our work, products, and services. We strive to create a supportive and inclusive environment where employees can grow and succeed.

Deadline to Apply:
Interested candidates should submit their applications by September 2, 2024.

Equal Opportunity Statement:
Perodua is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.