Online Support Representative

Job Description:

QSR Brands is seeking a reliable and independent Online Support Representative to join our team in Johor Bahru, Johor, MY. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities:
1. Provide online support to customers via various platforms such as email, chat, and social media.
2. Respond to customer inquiries in a timely and professional manner.
3. Troubleshoot and resolve customer issues and complaints.
4. Escalate complex issues to the appropriate department for resolution.
5. Maintain accurate records of customer interactions and transactions.
6. Collaborate with other team members to ensure a seamless customer experience.
7. Stay up-to-date on product knowledge and company policies.

Requirements:
1. Excellent communication skills, both written and verbal.
2. Strong critical thinking and problem-solving abilities.
3. Ability to work independently and prioritize tasks effectively.
4. Proficiency in using online support tools and software.
5. Experience in customer service or a related field is preferred.
6. High school diploma or equivalent required.

Personality Traits:
1. Reliable
2. Independent

Soft Skills:
1. Critical thinking
2. Planning

Benefits:
1. Company transportation
2. Profit sharing
3. Disability insurance

Working Environment:
At QSR Brands, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing exceptional customer service and support.

Deadline to Apply: ********

Equal Opportunity Statement:
QSR Brands is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.