**Job Title:** Online Support Specialist
**Company:** IHH Healthcare Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 0
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### **Job Summary:**
IHH Healthcare Berhad is seeking an enthusiastic and dedicated Online Support Specialist to join our dynamic team in George Town, Penang. In this entry-level part-time role, you will be responsible for providing excellent online customer service, ensuring our clients receive timely assistance and solutions to their inquiries. As a member of our team, you will embody our commitment to understanding and exceeding customer expectations while putting your independent and resourceful personality traits into action.
### **Key Responsibilities:**
- **Customer Interaction:**
- Manage online inquiries, providing accurate information and solutions through chat, email, and other digital communication channels.
- Assist customers with product selection, service navigation, and problem resolution to enhance their experience with IHH Healthcare Berhad.
- **Problem Solving:**
- Identify customer needs and propose suitable solutions, employing creativity and resourcefulness to address unique challenges.
- Escalate complex issues to relevant departments when necessary, ensuring a seamless experience for customers.
- **Feedback Collection:**
- Gather customer feedback to identify areas for improvement in services and support processes.
- Actively contribute to team meetings with insights gained from customer interactions.
- **Documentation:**
- Maintain accurate records of customer interactions and transactions in the designated systems, ensuring data integrity and security.
- Prepare and update FAQs and knowledge base articles based on customer inquiries to facilitate quicker resolutions.
- **Sales Support:**
- Utilize persuasive communication skills to promote additional services and encourage customers to take advantage of special offerings.
- Assist in upselling and cross-selling initiatives where appropriate.
- **Training & Development:**
- Participate in training sessions to enhance product knowledge and customer service skills, contributing to personal and professional growth.
- Stay updated on company policies and procedures to ensure compliance and the best possible service delivery.
### **Requirements:**
**Education:**
- High school diploma or equivalent; some college coursework preferred but not mandatory.
**Experience:**
- No prior experience required; however, a passion for customer service and a willingness to learn are essential.
**Skills:**
- Strong verbal and written communication skills, with a flair for persuasion.
- Creative problem-solving abilities and a resourceful approach to challenges.
- Proficiency in using computers and various online communication platforms.
**Personality Traits:**
- Independent thinker who can work autonomously and manage time effectively.
- Resourceful mindset with a proactive approach to identifying solutions.
### **Benefits:**
- Vision insurance to support your eye health.
- Paid overtime to reward additional hours worked beyond your schedule.
- Opportunities for training and professional development to enhance your skills and career prospects.
### **Working Environment:**
Join a supportive team devoted to understanding and exceeding customer expectations. Our environment fosters growth, collaboration, and continuous improvement, ensuring you get the ideal balance of teamwork and independent work.
### **How to Apply:**
Interested candidates are encouraged to apply by submitting their resume and a cover letter outlining their qualifications and interest in the role by **October 13, 2024**.
### **Equal Opportunity Statement:**
IHH Healthcare Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals regardless of race, ethnicity, gender, age, disability, or any other dimensions of diversity.
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Take the first step in a fulfilling career with IHH Healthcare Berhad today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
