**Job Title:** Online Web Chat Associate
**Company:** Petronas
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
### **Job Description**
**Overview:**
Petronas is seeking a dedicated and confident Online Web Chat Associate to join our dynamic customer support team. As an entry-level position, this role is ideal for individuals passionate about delivering exceptional customer service and enhancing customer experience through effective communication and online interaction. The associate will be responsible for assisting customers with inquiries, resolving issues, and ensuring overall satisfaction while representing Petronas with integrity and professionalism.
### **Key Responsibilities:**
- Engage with customers through online web chat to address inquiries, provide information about our products and services, and assist with any issues they may encounter.
- Maintain a high level of professionalism and positive demeanor in all communications, ensuring that customer interactions reflect the brand's values.
- Utilize persuasion techniques to effectively guide customers through the online service process, upselling and cross-selling products as appropriate.
- Conduct thorough research on customer inquiries and issues to provide accurate information and effective solutions.
- Document customer interactions and feedback systematically within our customer relationship management (CRM) system to track issues and improve service quality.
- Collaborate with team members and various departments to escalate and resolve complex customer issues in a timely manner.
- Continuously learn about new products, services, and updates to ensure information is current and accurate during customer interactions.
- Uphold the highest standards of ethical conduct and integrity in all communications, fostering trust and loyalty with our customer base.
### **Requirements:**
**Education & Experience:**
- Minimum of 1 year of experience in customer service or related field, with a preference for online or chat support roles.
- High school diploma or equivalent; degree in communications, business, or a related field is a plus.
**Skills & Competencies:**
- Proficient in written communication with excellent grammar and spelling.
- Strong research skills to effectively find information and resolve customer inquiries quickly.
- Ability to persuade and influence customer decisions positively.
- Competency in using online chat platforms and CRM software; familiarity with ticketing systems is an advantage.
- Strong problem-solving skills with a focus on customer satisfaction.
- Basic understanding of the energy sector, particularly oil and gas, is desirable but not mandatory.
**Personality Traits:**
- Dedicated: Demonstrates commitment to providing the highest level of service and support.
- Confident: Displays assurance in interactions with customers and team members to foster a proactive approach to problem-solving.
### **Benefits:**
- Travel & spending expenses provided for work-related activities.
- Employee discounts on products and services.
- Life insurance coverage to ensure peace of mind for you and your family.
### **Working Environment:**
At Petronas, we emphasize a culture of integrity and ethical conduct. We believe in fostering an inclusive environment that promotes collaboration, respect, and accountability, ensuring our team operates in a trustworthy and respectful manner.
### **Application Deadline:**
Please submit your application by **October 14, 2024**.
### **Equal Opportunity Statement:**
Petronas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, nationality, disability, or any other characteristic protected by law. We encourage all individuals to apply and help us build a diverse and equitable workplace.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
