Online Web Chat Officer

Job Description:

As an Online Web Chat Officer at AirAsia Group Berhad, you will be responsible for providing excellent customer service through online chat platforms. You will be the first point of contact for customers seeking assistance with bookings, inquiries, and general support. Your primary goal will be to ensure customer satisfaction and loyalty by addressing their needs in a timely and professional manner.

Responsibilities:
- Respond to customer inquiries and provide accurate information through online chat platforms
- Assist customers with booking flights, managing reservations, and resolving any issues that may arise
- Maintain a positive and professional attitude while interacting with customers
- Collaborate with other departments to resolve customer concerns and escalate issues when necessary
- Keep detailed records of customer interactions and transactions
- Stay up-to-date on AirAsia's products, services, and promotions to provide accurate information to customers
- Meet and exceed customer service targets and KPIs

Requirements:
- 1 year of experience in customer service or a related field
- Reliable and passionate about providing exceptional customer service
- Excellent communication skills, both written and verbal
- Strong people management skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in using online chat platforms and other customer service tools
- Ability to work well in a team and independently
- High school diploma or equivalent

Benefits:
- Retirement plan
- Paid overtime
- Travel opportunities

Working Environment:
At AirAsia Group Berhad, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and inclusive working environment where employees can thrive and grow in their careers.

Equal Opportunity Statement:
AirAsia Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: ********

Join our team and be a part of the exciting world of aviation with AirAsia Group Berhad!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.