**Job Title:** Online Web Chat Officer
**Company:** S P Setia Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4
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### Job Description
S P Setia Berhad, a leading property development company, is seeking a motivated and reliable Online Web Chat Officer to join our dynamic team in George Town, Penang. This part-time position is perfect for an individual with a flair for communication and a proactive approach to customer service. You will play a crucial role in enhancing customer satisfaction by engaging with potential clients through our web chat platform.
### Responsibilities
- **Customer Engagement:** Promptly respond to customer inquiries via live chat, email, and messaging platforms. Deliver accurate information about our real estate offerings, services, and promotions while ensuring an exceptional customer experience.
- **Information Dissemination:** Provide detailed, insightful responses to customer questions about our properties, including location, pricing, financing options, and features to facilitate informed decision-making.
- **Lead Generation:** Identify and qualify potential leads during chat interactions, documenting customer information and feedback to support sales and marketing initiatives.
- **Problem Solving:** Address customer complaints and concerns with a solution-oriented mindset, ensuring issues are resolved efficiently and effectively, while maintaining a positive interaction.
- **Collaboration:** Work closely with sales, marketing, and customer service teams to enhance communication strategies, share insights gathered from customer interactions, and contribute to the overall customer engagement strategy.
- **Performance Tracking:** Monitor chat metrics and performance indicators, providing regular feedback and analysis to supervisors to continually improve service quality and response times.
- **Content Creation:** Collaborate with the marketing team to help create engaging chat scripts, FAQs, and other communication materials that accurately represent our brand voice and customer engagement philosophy.
- **Training & Development:** Participate in ongoing training programs to keep up-to-date with product knowledge, customer service best practices, and industry trends.
- **Feedback Mechanism:** Collect and relay customer feedback to relevant teams, contributing to continuous improvement in the customer experience.
### Requirements
- **Experience:** Minimum of 4 years in a customer service, sales, or support role, preferably in the real estate or related industry.
- **Educational Background:** Possess a diploma or degree in Business Administration, Communications, or a related field.
- **Technical Skills:** Proficient in using chat software and CRM tools; familiarity with basic data entry and report generation is advantageous.
- **Personality Traits:**
- **Motivated:** Self-starter with a strong desire to learn and grow in a fast-paced environment.
- **Reliable:** Consistently meets deadlines and provides dependable support to team members and customers.
- **Soft Skills:**
- **Planning:** Strong organizational skills with the ability to prioritize tasks effectively to manage multiple customer inquiries simultaneously.
- **Creativity:** Ability to think outside the box and come up with innovative solutions to enhance the chat experience and engage customers effectively.
### Benefits
- **Relocation Allowance:** Financial support for candidates who need to relocate for this position.
- **Training & Professional Development:** Opportunities for continuous learning and professional growth.
- **Retirement Plan:** Contribution plans to help secure your financial future.
### Working Environment
At S P Setia Berhad, we foster a collaborative work environment that encourages exploration, creativity, and calculated risk-taking for personal and professional growth. Our team thrives on shared success and supports one another in achieving individual goals.
### Deadline to Apply
Interested candidates are encouraged to apply by **October 13, 2024**.
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**Equal Opportunity Statement:**
S P Setia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, gender, sexual orientation, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
