Our client "Magma Group Berhad (formerly known as Impiana Hotels Berhad)" is seeking a Operation Executive to join their company! What you'll be doing? Assist in overseeing daily operations across all hotels within the group. Support the implementation of operational strategies to enhance guest satisfaction, optimize resource use, and improve overall efficiency. Coordinate with various departments, including Front Office, Housekeeping, Food & Beverage, Maintenance and Safety & Security to ensure seamless operations. Monitor and analyse operational performance, identifying areas for improvement and assisting in implementing corrective actions. Ensure that guest services are delivered to the highest standard across all properties, aligning with the group's brand and service standards. Conduct regular inspections of hotel facilities and services to ensure they meet guest expectations and company standards. Ensure that all hotels comply with the group's operational policies, procedures, and standards. Assist in conducting audits and inspections to ensure compliance with local laws, regulations, and industry standards. Maintain accurate records of operational activities and compliance requirements. Prepare regular reports on operational performance, guest feedback, and compliance for senior management review. Communicate effectively with hotel management teams to ensure alignment with group-wide goals and strategies. Who?are?they?looking?for? Bachelor's degree in hospitality management, Business Administration, or a related field. Minimum of 3 years of experience in hotel operations or a similar role within the hospitality industry. Strong communication and interpersonal skills. Ability to work under pressure and adapt to changing priorities. Willingness to travel between properties as needed. A proactive approach to problem-solving.
Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us! All information received will be kept in strict confidence and will be treated only for employment-related purposes.