Operation Manager

JOB DESCRIPTIONS Reports and work closely with the operation departmentAttending to any correspondence and emails by customers, franchise or other department Liaise with different departments to improve performance and work efficiencyCoach and Train staff in customer service and product knowledgeSOP to be followed by outlet and be emphasize by operationCo-operate and teamwork within departmentTo manage and supervise operation membersTo manage and supervise outlet staffsTo monitor and overseeing SalesTo monitor order / purchaseReporting to General Manager on any issue unsettle and need urgencyAny request report from top management on outlet issues SPECIAL TASK IN OPERATION TEAMS Social Media ControllerBusiness Hour ControllerBulk Order ControllerComplaint ControllerMaster list Compiler for Daily Sales RecordOutlet Ranking CompilerCoffee Project ControllerR&D Coffee Project