Operation Support Executive

Job Summary:
Daily routine which generally consists of handling emails, livechats and ad-hoc tasks in regards to clients' request.  

Job Responsibilities:



-To communicate with partners by telephone or electronic medium for domain matter.  


-To escalate unresolved queries to designated departments for further investigation.  


-To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.  


-To communicate progress and resolution of issues to internal and external customers.  


-To maintain accurate and quality response for ISO9001 audit and compliance purposes.  


-To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.  


-To update daily listing for day to day operation according to the given requirement. 


(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-qinetics-solutions-sdn-bhd-job-operation-support-executive)
; Requirements:- Requirements: 



-Candidate must possess at least a Diploma or Degree in any field.  


-Fresh graduates are encouraged to apply.  


-Required skills: Microsoft Office (Word, Excel, PowerPoint)  


-Fluent in English and Mandarin for both oral and written to service our clients in Greater China regions.  


-Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills and vigilant on calls waiting and helpdesk enquiry.  


-Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.  


-Willing to work on shift including weekend and public holiday. Allowance will be provided accordingly.