**Job Title:** Operations Associate
**Company:** Dialog Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority Level:** Entry Level
**Years of Experience:** 1
### Job Description:
Dialog Group Berhad is seeking a passionate and reliable Operations Associate to join our dynamic team in George Town, Penang. As a crucial member of our operations team, you will be responsible for supporting various operational tasks that help facilitate efficient business processes within our organization. This part-time position is ideal for candidates looking to grow their skills in operations while contributing to a collaborative work environment.
### Key Responsibilities:
- **Administrative Support:** Assist in day-to-day administrative duties, including data entry, document management, and maintaining records to ensure the smooth operation of our processes.
- **Communication Coordination:** Facilitate effective communication between different departments to foster teamwork and ensure operational objectives are met. Respond promptly to inquiries and requests from both internal teams and external partners.
- **Process Improvement:** Continuously seek opportunities to innovate existing processes. Propose and implement solutions that enhance operational efficiency and effectiveness.
- **Data Management:** Collect, analyze, and report operational data to support decision-making processes. Ensure the accuracy and integrity of data within operational systems.
- **Task Management:** Organize and prioritize daily tasks to meet deadlines. Track project milestones and provide updates to relevant stakeholders.
- **Customer Support:** Assist in addressing customer inquiries and issues, ensuring high-quality service delivery. Garner feedback to identify areas for improvement in operations.
- **Compliance and Quality Assurance:** Help maintain compliance with company policies and operational standards. Participate in quality control initiatives to uphold the company's commitment to excellence.
### Requirements:
**Education & Experience:**
- Associate's degree or equivalent experience in a related field.
- At least 1 year of experience in an operations or administrative role is preferred.
**Personality Traits:**
- **Passionate:** Demonstrates enthusiasm for the operational role and a genuine commitment to the company's mission and values.
- **Reliable:** Dependable and committed to delivering high-quality work consistently.
**Soft Skills:**
- **Cooperation:** Strong teamwork abilities, effectively collaborating with colleagues across different departments and positions.
- **Innovation:** Creative problem-solving skills, with a willingness to think outside the box and explore new ideas to enhance operational effectiveness.
**Technical Skills:**
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Basic knowledge of data management systems and customer relationship management (CRM) software is a plus.
- Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) is advantageous.
### Benefits:
- Paid overtime.
- Retirement plan.
- Life insurance.
### Working Environment:
At Dialog Group Berhad, we prioritize equality and fairness in our workplace. We believe that a diverse workforce enriches our organization and enhances our ability to serve our customers effectively. All employees are encouraged to contribute to an inclusive culture that fosters collaboration and promotes professional growth.
### Application Deadline:
Please submit your application by ********** **.
### Equal Opportunity Statement:
Dialog Group Berhad is an equal opportunity employer and values diversity. We are committed to creating an inclusive environment for all employees. We do not discriminate based on race, gender, age, sexual orientation, disability, or any other status protected by law. We welcome and encourage applications from all qualified individuals.
If you are an enthusiastic individual eager to make a positive impact within our operations team, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
